Version: 5.0.50
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Paul
developer  Usergroup: Administrator Joined: Dec 20, 2001 Location: Diamond Springs, California Total Topics: 65 Total Posts: 7604 |
 #1
Since at the current rate I won't be in business long enough to release 5.1, I've backported the guided start, logo uploader and simplified admin menu mode to 5.0.50. These are separated from the rest of the code so they shouldn't destabilize anything. I'll try a hotscripts sponsorship for a month, if that doesn't help then I'll have to move on and find a job that can pay minimum wage. Edited by Paul on 06/06/09 - 2:38 PM |
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peumus
Forum Regular  Usergroup: Customer Joined: Aug 09, 2004 Location: Chile Total Topics: 173 Total Posts: 462 |
#2
Paul wrote: Since at the current rate I won't be in business long enough to release 5.1, I've backported the guided start, logo uploader and simplified admin menu mode to 5.0.50. These are separated from the rest of the code so they shouldn't destabilize anything. I'll try a hotscripts sponsorship for a month, if that doesn't help then I'll have to move on and find a job that can pay minimum wage. Paul, I believe that you shall focus also on your existing clients, they can be a good source of income. One idea I can mention right now is: There shall be other services to offer to current customers. Daniel |
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jayweb
Forum Regular Usergroup: Customer Joined: Nov 27, 2006 Total Topics: 126 Total Posts: 377
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#3
Yes Premium support sound like a good idea if you think so too Paul. Quite often I get a problem but know you are a busy man, and that I will likely have to wait up to 48 hours for a response, so I work through the problem myself. I'd be happy to pay for advanced support with faster response times. I'd particularly pay to be able to book a time to speak to you on MSN or SKYPE when I needed to. What I think you should realise Paul, is that this is a great script, and you are the key to making it even greater. Some of us would be more than happy to support you in return for a premium type service. An idea I just had is a monthly or quarterly fee, that gives you access to premium support and unlimited (or extra) script installs. |
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Paul
developer Usergroup: Administrator Joined: Dec 20, 2001 Location: Diamond Springs, California Total Topics: 65 Total Posts: 7604 |
#4
I'm not sure a premium support plan of that type is realistic without a team. Some form of plan involving some manner of IM support option and first priority email may be possible, I'll have to think it over. I did experiment with a premium support option a few years ago and got no takers at all. Perhaps the problem was I marketed that to new buyers instead of current customers. Edited by Paul on 06/12/09 - 3:45 AM |
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