link to help does not work : WSN Support

Version: 4.1.39

link to help does not work

hai
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Usergroup: Customer
Joined: Apr 03, 2007
Total Topics: 68
Total Posts: 268

Posted 06/21/08 - 08:05 AM:	#1
I have turned on rewriting and have set the "Format for help index" to help/ which is how it automatically loaded, I just left it as is, but the link does not work. I have turned off the SEO option and the link to help works that way, but not with it on. All the categories work fine with SEO on, only help does not work.
High Aspirations, Inc. - Web Site Design & More http://www.highaspirationsinc.com/ Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind. - Dr. Seuss

hai
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Joined: Apr 03, 2007
Total Topics: 68
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Posted 06/23/08 - 07:05 AM:	#2
Nevermind I figured it out. Apparently the default "help/" is not actually correct. It needs to be changed to "help" (no trailing slash).
High Aspirations, Inc. - Web Site Design & More http://www.highaspirationsinc.com/ Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind. - Dr. Seuss

Paul
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Joined: Dec 21, 2001
Location: Northern California
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Posted 06/25/08 - 06:16 AM:	#3
That's just not the case for me. For example, http://sandbox.wsnforum.com/box5/help/ . Perhaps there's some weird server configuration which has trouble with trailing slashes? I've encountered some that have trouble with not being given trailing slashes, that's why the trailing slash is in there.
"Do things you love doing, because then it ain't work. Don't do something you don't really enjoy, because you're never going to work hard enough at it." - Bob Young, founder of Red Hat

hai
Forum Regular

Usergroup: Customer
Joined: Apr 03, 2007
Total Topics: 68
Total Posts: 268

Posted 06/25/08 - 06:43 AM:	#4
I guess that must be the case and that's why no one else has had that problem. Unfortunately, I wouldn't really know where to look to find that configuration. What I thought was really weird was that I also needed to remove the slash in the next 2 fields for help categories and items. I ended up changing them to - help-{HELPCATNAME}/ help-{HELPITEMREWRITEPATH}/{HELPITEMSUBJECT}-{HELPITEMID}.html to get them to work. Trailing slash there doesn't seem to be a problem, but the one after help needed to be changed to work. "albums" had the same problem, I needed to take out the slash there too. Weird, but it works now.
High Aspirations, Inc. - Web Site Design & More http://www.highaspirationsinc.com/ Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind. - Dr. Seuss

Paul
Administrator

Usergroup: Administrator
Joined: Dec 21, 2001
Location: Northern California
Total Topics: 57
Total Posts: 6316

Posted 06/25/08 - 07:05 AM:	#5
Maybe you could ask your web host if they know why the rules didn't work?
"Do things you love doing, because then it ain't work. Don't do something you don't really enjoy, because you're never going to work hard enough at it." - Bob Young, founder of Red Hat

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