Unable to upgrade: WSN Support

Unable to upgrade
The customer login you entered is incorrect.

Version: 5.0.26

Unable to upgrade

sparkalina
Forum Regular

Usergroup: Customer
Joined: Nov 25, 2003

Total Topics: 60
Total Posts: 180

Posted 12/25/08 - 05:06 PM:	#1
Message: The customer login you entered is incorrect. I'm able to log in to wsnclassifieds customer area with the same password, but it states via the upgrade overview page that I'm not logging in correctly. checked password on admin backend and it's the same as the one to get into wsnclassifieds customer area.

sparkalina
Forum Regular

Usergroup: Customer
Joined: Nov 25, 2003

Total Topics: 60
Total Posts: 180

Posted 12/25/08 - 05:08 PM:	#2
Nevermind, I found the issue. There is a weird thing going on. On Admin>system config> Your customer downloads area login: This is needed for automatic updates and the like. the email address was changed to my user login. so when I attempted to upgrade it said my login was incorrect. I updated the field again and saved, yet when the page refreshes my email address is not listed, just my login for my admin backend. BUT I was able to upgrade afterwards. Odd. Edited by sparkalina on 12/25/08 - 05:11 PM

Sorry, you don't have permission to post. Log in, or register if you haven't yet.