I see that there ius a priority update I need to do but I am getting the message:
"In order to upgrade you need to supply your customer downloads area login and password. You will only be prompted for this once."
Historically, everytime I get asked for this info the upgrade fails and last time I had to pay you to fix the consequences. I want to avoid that situation if I can. Please advise.
It takes me to a page which makes it very clear... but I guess the redirect to the page wasn't added until RC5 or so, so if you're still using a beta a month after the betas expired that'd be an issue.
Actually though, I'm pretty sure your account was given v5 access for having paid for a customization that required it. If I had your account email I could check.
The most likely scenario is that you changed your customer login. Just type it in.
Comments on Password for upgrade
Forum Regular
Usergroup: Customer
Joined: Jan 19, 2007
Total Topics: 32
Total Comments: 130
I see that there ius a priority update I need to do but I am getting the message:
"In order to upgrade you need to supply your customer downloads area login and password. You will only be prompted for this once."
Historically, everytime I get asked for this info the upgrade fails and last time I had to pay you to fix the consequences. I want to avoid that situation if I can. Please advise.
Expert
Usergroup: Customer
Joined: Aug 19, 2005
Location: England
Total Topics: 391
Total Comments: 1303
Hi Jez
To upgrade with V.5 you now have to pay for that version. It took me a while to figure that out and agree Paul hasn't made that very clear.
Go to the members' area and log in, I think the details are there
Jill
developer
Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California
Total Topics: 61
Total Comments: 7867
It takes me to a page which makes it very clear... but I guess the redirect to the page wasn't added until RC5 or so, so if you're still using a beta a month after the betas expired that'd be an issue.
Actually though, I'm pretty sure your account was given v5 access for having paid for a customization that required it. If I had your account email I could check.
The most likely scenario is that you changed your customer login. Just type it in.
Forum Regular
Usergroup: Customer
Joined: Jan 19, 2007
Total Topics: 32
Total Comments: 130
thanks babrees.
Paul, my login email is stone@rusticstone.net - pretty sure I didn't change my customer login
developer
Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California
Total Topics: 61
Total Comments: 7867
You now have access.