5 matching results for "blloyd":
| Topic Title | Author | Comment Text | Created | Forum |
|---|---|---|---|---|
| Server move problem | blloyd | I should also note that of the 3 websites moved to the new server, the knowledge base is the only one not to have failed the transfer. | Jan 28, 2016 - 4:18 AM | Paid Scripts Support |
| Server move problem | blloyd | Thanks for the feedback Paul but I can say with 100% certainty that the changes to $dirurl and $uploadpath in config.php ARE being saved, but have no effect whatsoever. | Jan 28, 2016 - 4:11 AM | Paid Scripts Support |
| Server move problem | blloyd | Annoyingly when the server was restarted, the problem came back and now I cannot access anything in my knowledge base again. All I get is a blank screen with 'You do not have any template sets' displayed in the top-left corner. I have checked all of the configuration changes made in the post above and nothing has changed, so it looks like the problem is with the knowledge base script rather than my environment this time. Very annoying. |
Jan 28, 2016 - 3:51 AM | Paid Scripts Support |
| Server move problem | blloyd | The cause of this problem is down to file paths. On the original server running Apache 2.2, the knowledge base script was installed at /var/www/kb On the new server running Apache 2.4, the knowledge base was installed at /var/www/html/kb I updated config.php at /var/www/html/kb to reflect the new file path, but it made no difference - I still got the 'templates' error message. In the end I had to change the DocumentRoot path in the Apache config file at /etc/apache2/sites-available/000-default.conf from /var/www/html to /var/www and then restart Apache to apply the change. Next, I had to move the knowledge base folder from /var/www/html to /var/www At this point the knowledge base could be viewed, although there was an error message relating to permissions on several cache files. The message advised changing permissions on the directory to '666' but this DOES NOT WORK. You will need to change permissions to '777' or you lose access to the knowledge base altogether. It would appear that my version of the knowledge base script does not handle file paths gracefully, and there is no way to change them should you move servers. For some users this will be a major problem because it means changing their entire web server infrastructure to suit the knowledge base script. |
Jan 28, 2016 - 12:43 AM | Paid Scripts Support |
| Server move problem | blloyd | Following a catastrophic failure of the server hosting the knowledgebase script, I copied the contents of the web server folder and the mySQL database to a brand new server instance. I have verified that Apache is running correctly, and that the database has been restored correctly into mySQL. When I navigate to the homepage on the new server however, I just get a blank page with the text: "You do not have any template sets!" I have checked the file structure and the template folder and all its contents are present as expected. Can anyone help? Thanks! |
Jan 27, 2016 - 3:44 PM | Paid Scripts Support |